FAQs

FAQs

Can I cancel my non-final sale order?

We have an automated process that immediately processes orders into our system for immediate shipment or production. We are unable to accept cancellations or modifications.

If you encounter an error in your order, such as a misspelled shipping address or payment issue, please call the studio directly within 12 hours of placing the order and we will do our best to update the order: +1 435-649-1256 ext. 1

What is your warranty policy?

How should I clean my Jmsu bag?

Leather is a natural product and is susceptible to external factors. Due to its varying grains and colors, leather reacts differently in specific environments and climates. We are always here to provide you with relevant information and share our customers' successful experiences. For guidance, please refer to our leather care page.

We do recommend testing a small area or piece of cloth on the bottom of your bag before proceeding with a full treatment or cleaning process to see how it reacts.

Do I need to protect my bag from sunlight?

Authentic vegetable-tanned leather can easily fade in the sun. Repainted leather is less likely to fade.